FAQ – Frequently Asked Questions

How do I order?
Do you have a printed catalog?
Do you have any plants not listed on your website?
You are out of a lot of plants, when will you restock?
What sort of payments do you accept?
Do you ship to California?
What shipping carrier do you use to ship my plants?
How do you ship my plants?
What is your return policy?
What will I receive?
Does NSE Tropicals have a retail store?
Does NSE Tropicals ship outside the US?
What are the shipping and handling charges for my order?
Does NSE Tropicals ship year round?
Why don’t you have zone hardiness and sun requirements listed for your plants?
My plants are here! Quick, what now?
What kind of potting soil should I use?
What kind of fertilizer should I use?
How do I order?

NSE Tropicals’ website will walk you through the ordering process from start to finish, figuring shipping charges as it goes. It is open 24 hours a day, 7 days a week.

Do you have a printed catalog?

Our inventory constantly changes, with new plants being added all the time. It’s impossible for us to update a printed catalog, and the added expense makes it cost prohibitive.

Do you have any plants not listed on your website?

The short answer…thousands. Sometimes we have only one or two of a particular plant and it never makes it to the website. If there is something you have been looking for but don’t see on our website, please let us know. Especially in the philodendron and anthurium area.

You are out of a lot of plants, when will you restock?

We grow most of our more rare plants, there is no magical place where I can just order them from. (I wish!) I am constantly asking them to grow faster…they don’t listen. Or maybe they just choose to ignore me. Our inventory is constantly changing, and I am constantly putting plants back up, only to have them get ordered within minutes. We generally announce when the next restock will be on instagram, please follow us @nsetropicals

What sort of payments do you accept?

We accept Paypal, checks and money orders, and most major credit cards.

Do you ship to California?

Yes, we are a California certified nursery. In fact we ship anywhere in the US.

What shipping carrier do you use to ship my plants?

We normally use USPS to ship your plants. If you would prefer another method or faster shipping, please let us know so we can get you a shipping quote for your chosen carrier.

How do you ship my plants?

All plants are carefully wrapped with paper carefully taped over the pots, then wrapped in newsprint sheets and placed and carefully secured in their box. All plants are shipped intact in their pots.

What is your return policy?

We want you to be happy with your purchase, when your plants arrive, if you are not satisfied for any reason, please let us know right away. Since we cannot control the care the plants receive once they leave us, we cannot guarantee them once they have moved on to their new homes.

What will I receive?

While I try to describe the size of the plant you will receive, sometimes they may be a little larger. Plants grow after all, and try as I might, they will just not conform. I always send the nicest, largest plant of the species you have ordered.

Does NSE Tropicals have a retail store?

While we used to have a retail store, we found that the website was supporting the brick and mortar store….after an unusually active hurricane season in 2005, we moved to an acre property, built shade houses and started over strictly online.

Does NSE Tropicals ship outside the US?

No, I’m so sorry. Due to the time and expensive of shipping internationally, we do not.

What are the shipping and handling charges for my order?

The website will figure it automatically, but it works out to approximately $10 for the first plant and $2 for each additional plant.

Does NSE Tropicals ship year round?

Yes, weather permitting. Keep in mind it may be 85 degrees here in January, so it’s hard to wrap our tiny little minds around snowdrifts around your mailbox. We have heat packs and extra wrapping at no charge, please let us know if you need it. If you would like to place an order, but have it held until your weather warms up, please let us know.

Why don’t you have zone hardiness and sun requirements listed for your plants?

All of our plants are tropical varieties, and while most are easy enough to grow without special care, most are simply either indoor, terrarium, or greenhouse plants outside of South Florida, Puerto Rico, and Hawaii. All can be grown outdoors in warmer weather, but then brought in to safely before the temperature drops. Our plants are grown in shadehouses and all appreciate bright shady conditions.

My plants are here! Quick, what now?

Most of our plants are grown in smaller containers to keep them a reasonable size for shipping and to keep the shipping costs down. We generally recommend carefully removing them from their wrapping and perhaps misting them to help them acclimate to life outside a box. As careful as we are, sometimes a leaf may have been bent or damaged, feel free to carefully remove it. Place them in a shady location with proper air movement to help them adjust.

What kind of potting soil should I use?

We use Promix, which is a peat based potting mix, mixed with perlite for proper drainage, but any well –draining peat based mix will work.

What kind of fertilizer should I use?

Remember, less is more. We use time released fertilizers like Nutricote, (watch Osmocote, as it may burn or harm plants)

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